Welcome to Ceylinco General Insurance Limited’s website. This Privacy Policy is designed to help you understand how we collect, use, and safeguard your personal information. We take due consideration of the privacy of your personal information/data, in compliance with the applicable provisions of Data Protection Laws. By using our website, you agree to the terms outlined in this policy.

1. Information we collect

We collect personal information that you provide to us voluntarily, such as your name, contact details, and policy information. Additionally, we automatically receive certain data about the computer or device you are using when you visit this Site, including: your Internet Protocol (IP) address; information about the browser or type of device you are using; data collected through cookies, pixel tags, and other similar technologies; the date and time of your visit; and the web page you visited immediately prior to visiting this Site etc.

2. Purpose

This data protection policy ensures Ceylinco General Insurance Limited complies with Data Protection legislation and follows good practice, protects the rights of employees, customers and partners, is transparent in terms of how it stores and processes individuals’ data, protects itself from the risks associated with a data breach,

3. Use of Personal Data

Ceylinco General Insurance Limited collects and process personal data of its customers and potential customers to underwrite risks, assess claims and provide the most desired insurance solution/services. Personal data can also be processed pertaining to other aspects as well including carrying out tasks required by law or regulations like actuarial or statistics operations; product and service development; promotion of data security, marketing and other necessary customer relationship management tasks, and the prevention of abuse etc.

Personal data will only be used for predefined purposes and related matters, commensurate with these requirements and the personal data will be processed while ensuring that a legally valid reason exists.

Ceylinco General Insurance Limited may disclose personal data for the purposes enunciated below, to the extent allowed by the Data Protection Act No 09 of 2022:

• To the group of companies
• To service partners and third-party service providers
• To business partners in the context of a corporate transaction (e.g. mergers and acquisitions etc.)
• To regulatory and law enforcement agencies
• Third parties provide storage facilities for data subject to having proper Non-Disclosure Agreements
• Solicitors and other professional services firms (including our auditors, actuaries, and reinsurers etc.)

We may also use data to administer and manage the company website; customize your user experience; contact you about Ceylinco General Insurance Limited’s products and services; share promotional materials and offers (collectively known as “marketing communications”); Carry out our internal business purposes, such as corporate transactions, audits, and data analysis; conduct research and analytics about your use of this Site and interaction with us; develop new products; improve this Site and our existing products and services; identify usage trends; assess the performance of our advertisements; enhance our advertising campaigns; and determine the efficiency of our communications.

4. Cookies and other internet technologies

We use cookies and similar technologies including cookies and technologies from third-party providers, to enable certain features and functionality and to collect extra information that facilitates us to improve this Site and our services. This Site may use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device after you close your browser until you delete them or they expire). If you do not wish data to be collected from your device via cookies, you may decline the use of cookies.

5. Data security

We employ industry-standard measures to protect the security of your personal information, including encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security. If you encounter that the security of the data is compromised, please immediately contact the Data Protection Officer as given below.

6. Contact Information

Data Protection Officer
Ceylinco General Insurance Limited
No. 69, Ceylinco House,
Janadhipathy Mawatha,
Colombo 01.

Telephone: (+94) 011 2 393 939, (+94) 011 4 702 702
Email: dpo@ceyins.lk

7. User Rights

You have the right to access, correct, or delete your personal information. To exercise these rights or inquire about the handling of your data.

8. Retention Period

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws.

9. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The latest version will be available on our website, and we encourage you to review it periodically.

Last updated on 08th April 2025